Privacy Policy

This website is operated by Thai Odyssey Group Sdn. Bhd., a company incorporated in Malaysia and having its registered address at Unit 801, Level 8, Tropicana Gardens Office Tower, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor. “Thai Odyssey”, “we”, “us” or “our”, within this Privacy Policy refers to the relevant entity within the Thai Odyssey that processes your personal information.

At Thai Odyssey, we value your privacy and strive to protect your personal data in compliance with the governing laws in Malaysia.

The purpose of this Privacy Policy is to explain why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a feedback if you have concerns.

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other legal, operational or regulatory reasons. 

Please read the following to understand more about our policy on collecting, using and disclosing personal information.

SECTION 1: WHAT WE COLLECT
SECTION 2: SOURCES OF DATA
SECTION 3: PURPOSES FOR COLLECTION OF DATA
SECTION 4: DISCLOSURE OF PERSONAL DATA
SECTION 5: COOKIES
SECTION 6: ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT

SECTION 1: WHAT WE COLLECT
We may collect personal information including your name, identity card number, gender, health particulars, occupational details, date of birth, address, contact number, email and password when you register an account with us, either online or offline. Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your cookies, IP addresses, browser type, visit history, access times and/or referring website addresses. 

The provision of your personal information is voluntary - if you choose to not provide us with your personal information or any other information requested, we may not be able to process your request, orders or carry out the purposes described below.

SECTION 2: SOURCES OF DATA
We collect Personal Data from you when:

  1. You purchase through our stores or otherwise offline;
  2. You register an account on the Website;
  3. You use any of our related services, such as subscribing to our newsletter, or signing up for a service loyalty programme;
  4. You browse our products and services or otherwise interact with our Website;
  5. You accept our cookies on your device;
  6. You interact with our customer experience team or other representatives, for example, via our web form, emails, telephone calls, letters, or face-to-face meetings;
  7. You communicate with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
  8. You participate in our promotions, lucky draws, or any request for additional Personal Data such as customer surveys;
  9. We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
  10. Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift; or
  11. When you voluntarily submit your Personal Data to us for any reason.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected and stored directly by our third-party payment processors that have their own privacy policy.

By accessing or using our services, you signify your consent to the above collection and processing of your personal information.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

SECTION 3: PURPOSES FOR COLLECTION OF DATA
Thai Odyssey may collect, use, disclose and/or process your Personal Data for one or more of the following purposes:
  1. to process your E-Cash application;
  2. to monitor sales volume and spending information;
  3. to conduct market research and/or statistical analysis;
  4. to identify and (if possible) prevent fraud;
  5. to communicate via sms blast, telemarketing or email blast;
  6. to promote offers on Thai Odyssey products and services and that of our business partners;
  7. to administer your participation in promotions, lucky draws, and contests;
  8. to register and maintain your user account and to verify your identity or age;
  9. to process your order for our products or services, process or collect your payment for the order;
  10. to deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
  11. to provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
  12. to communicate with you in relation to (i) your queries, requests and feedback, and (ii) matters relating to the operation of your account;
  13. for marketing purpose and in this regard, we would be providing you with marketing, advertising and promotional information, materials and/or documents relating to products, contests, services and/or events that Thai Odyssey or such third party organisations may be selling, marketing, offering, organizing, involved in or promoting;
  14. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page;
  15. Personal information collected or received by us will only be used for the stated purposes for which it was provided.

SECTION 4: DISCLOSURE OF PERSONAL DATA
Your Personal Data will be kept confidential but such personal data may be provided to the following parties for the purposes set out above:
  1. employees, consultants, temporary workers;
  2. payment processors, who process your payment on the Website;
  3. logistics providers, such as courier services which will deliver your order to you;
  4. business partners who separately maintain an account with you for loyalty or point redemption programs;
  5. business partners or vendors in connection with the processing of any promotion, event or service organised by us;
  6. agents, service providers and/or subcontractors of Thai Odyssey and its affiliates;
  7. any other person(s) required or permitted by law or any regulatory authority;
  8. any other party whom you authorise us to disclose your Personal Data to
  9. Thai Odyssey will always take steps to ensure that your information is used by all third parties in accordance with this policy. We will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

SECTION 5: COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on all websites related to Thai Odyssey. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. 

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our websites.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

This privacy statement covers the use of cookies by Thai Odyssey websites only and does not cover the use of cookies by any advertisers.

When you visit Thai Odyssey website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include but not limited to:

  1. Your computer’s IP address (as explained in Cookie Section above)
  2. Browser type
  3. Webpage you were visiting before you came to our site
  4. The pages within our network you visit
  5. The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

SECTION 6: ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT
If you have any queries, comments, complaints or updates about our Privacy Policy or our collection and processing of your personal data, please email your request to info@thaiodyssey.com or call to 03-7710 7833.

If you wish to access, update or withdraw consent for the use of the Personal Information collected by us, please email the above contact. Alternatively, you may also log into your account on Thai Odyssey website to amend or change your data if you find it incorrect.

Your information will remain with Thai Odyssey and we will take all practicable steps to ensure the security of the data at all times from any unauthorized access. Thai Odyssey will endeavor not to disclose any personally identifiable information to any organization unless necessary and/or as set out in this Privacy Policy.
Thai Odyssey reserves the right to amend this Privacy Notice from time to time. Any material changes will be posted on our website with the updated Privacy Policy.